Emergency numbers and first aid
In case of emergency, dial 111 without delay. Our reception desk is staffed 24 hours a day.
Dr. med. Capitani, Lenzerheide: 081 384 12 30 (our GP, located in the village centre)
Dr. med. Fierz, Lenzerheide: 081 384 27 77
Dr. med. Bergamin, Valbella: 081 384 20 22
Dr. med. Mannhart, Churwalden: 081 382 03 82
General information A-Z
We guarantee that your room will be available from 4 p.m. Naturally, you can use our BergSpa earlier. You can leave your luggage at Reception.
Adapters can be provided for electrical equipment from Germany, France, Austria, etc. (deposit required). Please contact Reception.
Please let us know if you suffer from allergies (such as dairy or wheat) so that we can tailor our food to your needs. Our bed linen is suitable for allergy sufferers.
With sufficient notice, Reception will be happy to arrange a babysitter for you. Payment is made direct to the babysitter.
Call Reception on 081 385 25 25
Babyphone (for monitoring in the guest room). Please download the following app’s and report to our reception, as we are happy to cover the cost of CHF 5 for our guests.
From 7.30 to 11 a.m. (noon on Sundays), tuck into our sumptuous buffet, with lots of healthy products from the Mittelbünden region. If you would like to have breakfast earlier, just let us know. If you are leaving before breakfast, we would be happy to prepare a packed lunch for you. Please order this from Reception the night before.
Our insider tip: If you want to enjoy breakfast to the full, we suggest you avoid the busiest time (9 to 10 a.m.).
You will obtain the best exchange rate at the banks in Lenzerheide (GKB, Raiffeisen). Outside bank opening hours, you can also exchange small amounts at Reception (hotel rate).
We have our own underground car park. You can reserve a parking space for CHF 25 per night. The car park key can be obtained from Reception.
We do not accept personal cheques or Rekachecks.
We take care of children aged 2 and over free of charge, 7 days a week (including meals, which is why prior notice is required). A wide range of toys and activities are available, all equipment is regularly checked, and our childcare staff receive regular training. We regret that we cannot accept children who are ill. Please make sure you are contactable in case your child is unhappy to be left with us. For individual childcare for children under 2 years of age, please ask about our private babysitter service.
You can find details of childcare hours here.
Please contact Reception to reserve a place for your child:
+41 81 385 25 25
There are various cinemas in Chur (approx. 30 minutes’ drive) showing the latest films.
We offer a small selection of comforters (subject to availability, contact our Réception, tel. 111):
- Synthetic comforters
- Summer comforters 350gr
We are happy to provide a cot and any additional baby items you require (changing mat, etc.) for your little ones on request.
We accept the following credit and debit cards:
- American Express
- PostFinance card
Winter: Outdoor ice rink next to the hotel
Year-round: Dieschen Sports Centre
Your room is available until 11 a.m. If you would like to occupy it for longer, please contact Reception. If there is no booking for the room on that day, we offer a late check-out until 3.00 p., after that we charge CHF 50.00 per hour. We are happy to store your luggage after the departure time. You can also use our BergSpa until later on the day of your departure.
If you are planning to leave before 7 a.m., please settle your bill the evening prior to your departure. We would be happy to prepare a packed lunch for your journey home. Please order this from Reception the evening before.
We have 4 charging stations for electric cars. They are located in the car park in House 9.
For information, please contact Reception.
Phone no. 111
220 volts AC, 50 Hz
Our Reception staff can recommend the best excursions for any time of year.
The hotel has a fire alarm system that complies with the latest safety standards. Please inform Reception immediately of any fire risk.
If the hotel is evacuated, please go immediately to the Postplatz (post office square opposite the hotel) or the sports ground (exit from House 9) and wait for further instructions.
Dial 111 without delay.
Our reception desk is staffed 24 hours a day.
Our gym is equipped for holistic body workouts using the new kinesis training method. The unique kinesis training equipment uses pulleys with pivoting rollers for the cables. The handgrips and ankle cuffs are also adjustable, enabling three-dimensional exercise. Over 250 specific exercises and movements to improve strength, flexibility and stability can be performed on the kinesis training equipment.
Our Alpenchic rooms have underfloor heating that cannot be individually adjusted. If you find it too cold, please contact Reception. We will be happy to provide you with a heater in your room. The Nostalchic and Budget rooms, have adjustable radiators.
When the central heating is on, the air often becomes very dry. If you would like a humidifier for your room, please ask at Reception.
If you have brought your own laptop, you can obtain a LAN cable from Reception for free Internet access (in the Alpenchic and Nostalchic rooms). Free Wi-Fi is provided in all guest rooms. You can log onto the “guest-schweizerhof” network without a password by selecting the network and clicking on accept.
Newspapers and magazines from around the world, postcards, tobacco products and films can be purchased from the kiosk, which is located at the post office opposite.
We are happy to offer you a late check-out until 3.00 pm, subject to availability. After that we charge CHF 50.00 per hour.
You will find a price list for our laundry and ironing service with the brown Schweizerhof laundry bag in your cupboard. Please inform Reception or hang the laundry bag with the completed list on the outside of your room door in the morning.
Facilities are available for you to do your own laundry: a washing machine and tumble dryer are provided for your use in Houses 1 and 4. Please contact the front desk if you need any help.
Our library, which dates from the early part of the 20th century (1913) is one of the most beautiful rooms in our hotel. Our guests can also use it to play cards and board games. The room offers tables with chess and nine men’s morris boards, a selection of board games and interesting books.
Your hosts are Andreas & Claudia Züllig-Landolt and Christian Zinn.
Please don’t hesitate to contact us. Let us and our staff know what you like about our hotel, but also tell us where you think we could improve.
The museum of local history is in Zorten. It has an interesting display of exhibits showing the history of the region and the development of tourism. Enquire about seasonal opening times at Reception.
A kiosk is located opposite the hotel (post office). A variety of newspapers and magazines are also available for you to read in our restaurant & bar, the lobby lounge and the breakfast room.
You can also obtain free access to newspapers and magazines here.
Between 10.30 p.m. and 6.45 a.m., Reception is staffed by our night porter.
A limited number of free outdoor parking spaces are situated at the rear of the hotel. For a charge of CHF 25 per night, we can allocate you a space in our underground car park (limited number of spaces).
You can obtain personal hygiene items (shaving kit, toothbrush, shower cap, conditioner) at Reception.
Your pets are welcome for a small daily charge of CHF 25 per night. We will provide a nice blanket for them, but no food. Poop-scoop bags can be found at numerous locations around the hotel and grounds. We do ask, however, that you do not bring pets with you to breakfast. We apologise for any inconvenience.
There is a pharmacy next to the main entrance to the hotel. Outside of opening hours, you can obtain medicines to treat most common complaints (fever, headache, etc.) from Reception.
Our telephone system offers you various services:
Dial 0 (no dialling tone!), followed by the required number.
Room to room calls
Dial 2 followed by the required room number.
Please contact Reception. We can make black-and-white and coloured photocopies in A5, A4 and A3 format.
We offer a small selection of pillows (depending on availability; please contact Reception):
- Organic millet pillows (organic millet husk filling)
- Cherry stone cushions (we will be happy to warm them for you)
- Neck support pillows (ELSA)
- Pillows for allergy sufferers (purely synthetic)
- Swiss stone pine pillows
- Nursing pillows
- Flake pillows (ELSA)
Postage stamps can be purchased from Reception, where you can also hand over your postal items. All guest post received will be brought to your room.
Small quantities can be obtained from Reception. Please purchase larger quantities directly from the post office opposite the hotel.
Your room is cleaned daily. If you would rather not be disturbed, please hang the Do Not Disturb card on the outside of your door. If you would like your room to be cleaned, please notify Reception.
We are happy to serve a continental breakfast in your room between 8 a.m. and 10.30 a.m. with the following items:
White/brown rolls, butter croissants, jam and butter
Selection of local cheese, Bircher muesli and juice (of your choice)
Choice of coffee, tea or milk drinks (served in a pot)
We charge CHF 15 for breakfast on room service.
Our room service terms (daily from 11.30 a.m. to 9 p.m.):
There is a one-off charge of CHF 5 for room service drinks.
For room service for food from our restaurant and bar menu, there is a one-off charge of CHF 15.
Our guests are kindly asked to deposit valuables and jewellery, larger sums of money and documents of value in the room safe. In the event of a break-in, your effects in the room safe are insured as follows: travel effects and items of jewellery to the value of CHF 20,000, including monetary items (cash, documents of value, savings books, gold coins etc.) to the value of CHF 5,000.
Scalottas Terroir – the gourmet concept. We have a Terroir kitchen with regional products that are produced in harmony with nature. We source our ingredients from suppliers who share our sustainability philosophy. Scalottas Terroir is just 200 metres from Hotel Schweizerhof (towards Tiefencastel).
Our hotel has seminar rooms for groups of 5 to 80 people. We would be pleased to take you on a personal guided tour of our rooms and the technical facilities (ADSL network, acoustics, lighting and radio microphone).
You will find a sewing kit in the cupboard.
Each House has its own ski room.
Budget rooms: Exit to the nature playground
Nostalchic rooms: Basement level 1 (House 8)
Alpenchic rooms: Exit to the sports ground and underground car park, basement level 1
We do our utmost to ensure you have a peaceful night’s sleep. However, the hotel is located right in the centre of Lenzerheide, so there may be times when late-night revellers show little consideration for sleeping guests. If you need earplugs for an undisturbed night’s sleep, Reception will be happy to oblige.
You are staying in a non-smoking room. Please only smoke outdoors.
Would you like to take some local specialities back for your friends and family? Our tip:
At the breakfast buffet there is a form for you to order produce directly from local farms (nut tarts, pear bread etc.). Reception will be happy to place the order for you and everything will be ready for you to pick up when you leave. We would also like to draw your attention to the products available from the pantry in Scalottas Terroir restaurant. A great source of delicious gifts.
During high season, please use the free sports bus instead of your car if possible. The stop is located directly opposite our hotel.
If you would like a sun lounger on your balcony, our Reception will be happy to oblige.
In summer, there is a sunbathing area with lounge cushions in the BergSpa courtyard.
We cannot magically produce swimsuits you have left at home, but we would be happy to lend you one free of charge from our small selection. Please contact the BergSpa reception desk (outside opening hours, please ask at Reception).
Alternatively, you’re sure to find something suitable at Pesko Sport (opposite the hotel): 081 385 10 10
You are welcome to borrow a Tonie box for your stay with us at the Schweizerhof at the reception for a deposit fee.
Please contact Reception if you require an umbrella.
Leave your cares behind. Visit the unique BergSpa at Hotel Schweizerhof in Lenzerheide and enjoy our 1,500 m² oasis of relaxation with a wide range of pampering and beauty treatments.
You will find bathrobes in all our rooms plus a bag of fluffy towels for use in the spa area. For reasons of sustainability (resources, transport distances, etc.) we do not provide slippers as standard. Attractive, durable slippers can be obtained from reception at a cost of CHF 5.
We also have bathrobes for children and teenagers.
Free Wi-Fi is available throughout the entire hotel:
- Connect to the “guest-Schweizerhof” network.
- You will be redirected to the Internet. Accept the terms and conditions.
- You should now be connected to the Internet. Now you can select free newspapers and magazines.
To log onto the website for newspapers/magazines again, please enter “got.digital” in your browser. You can then continue to use this free offer.